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1.to maintain a high customer service focus by approaching your job with the customers always in mind.
在整個工作過程中，始終保持高度的客戶服務意識。
2.to have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。
3. to contribute ideas and suggestions to enhance operational/environmental procedures in the hotel.能夠提出對酒店的運作及環境有益的意見或建議。
4.to actively promote the service and facilities of the hilton hotels to guests and suppliers of the hotel.
能夠積極的向客人及供應商推薦酒店的服務及設施。
5.to perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作過程中能夠做好本職工作，保證自己及其他人的安全。
6.confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。
7.understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求，并可以給出適當的建議。
8.by completing checklist in product knowledge.
能夠達到產品知識的要求。
9.be able to make suggestions on the menu that might suit guests of different nationalities.
可以根據客人不同的國籍推薦菜單上的食品。
10.by knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐廳的菜肴，以便向客人推薦。
11.confidently knowing opening hours of all restaurants & hotel outlets.
熟悉所有餐廳及酒店其他部門的營業時間。
12.being able to recommend other restaurants & city attractions to hotel guests.
可以向客人推薦其它具有吸引力的餐廳或場所。
13.by completing checklist on preparing the restaurant for service.
在餐廳備餐的過程中嚴格遵守服務標準。
14.greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服務，協助顧客就座、掛外套及背包等，并做自我介紹。